Reset password

How to earn Royal Orchid Wine cash points?

1. Registered members are entitled to earn cash points on every purchase at Royal Orchid Wine website.
2. For Agency Brand Wines, you will earn cash points of 20% of product amount. For Fine Wines, you will earn cash points of 1% of product amount.
3. Discounted products will not accumulate cash points; using coupons will not accumulate cash points.
4. 1 cash point will be reverted to HK$1 cash.
5. Cash point balance and usage can be viewed on your Profile page.
6. Cash points are personal to the individual member and cannot be transferred.
7. Cash points cannot be exchanged or redeemed in any way for cash.
8. Royal Orchid Wine reserves the right to correct the balance of the cash points if Royal Orchid Wine believes that a clerical, billing or accounting error has occurred. If you have any questions regarding transaction history or any of such correction, please call us at 2408 3090.

How to use Royal Orchid Wine cash points?

1. Cash points can be used as instant cash at Royal Orchid Wine website only.
2. Cash points earned can only be used on your next purchase.
3. Cash points can be used in any purchase, except for specified products and/or offerings.
4. To use cash points, simply fill in the amount to be deducted in the “Use points” box on your Shopping cart page.
5. Cash points earned during this year will expire on 31 December of the same year. (i.e. cash points earned during 2021 will expire on 31 December 2021)
6. Once a redemption order has been processed, cash points will be deducted instantly and such redemption transaction cannot be changed, cancelled or refunded.
7. Unused cash point balance shall be forfeited automatically upon the expiry date. 
8. Royal Orchid Wine is not responsible for any redemption after the expiry date.
9. If there are discrepancies between the English and Chinese version of the terms and conditions, the English version of the terms and conditions shall prevail.